Refunds and Returns Policy
Welcome to Pure Planet Hydration! We strive to provide you with high-quality eco-friendly water bottles and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we’re here to help. Please read our refunds and returns policy carefully to understand your options and how we process returns and refunds.
1. Returns
1.1. We accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
1.2. To initiate a return, please contact us at nicolasfigueredo55@gmail.com to request a return authorization. Please include your order number and reason for the return in your email.
1.3. Once your return is approved, you will receive further instructions on how to return the item to us.
1.4. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect in the product or an error on our part.
2. Refunds
2.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.2. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.
2.3. Refunds are issued for the cost of the product only. Shipping costs are non-refundable.
3. Exchanges
3.1. If you wish to exchange your item for a different product, please contact us at nicolasfigueredo55@gmail.com to request an exchange authorization.
3.2. Once your exchange is approved, you will receive further instructions on how to return the original item and place a new order for the desired product.
4. Contact Us
4.1. If you have any questions about our refunds and returns policy, please contact us at nicolasfigueredo55@gmail.com or by mail at La Suiza 933.
We hope this policy provides clarity and transparency regarding our refunds and returns process. Thank you for shopping with Pure Planet Hydration!